Frequently Asked Questions

How long will it take for an award to be completed?

“Normal” production time is 1 to 2 weeks, larger quantities may require 3 to 4 weeks. A “delivery date” will be confirmed with each order. Please be sure to inform us of your event date. Special “Rush” services are available on most items. Contact us for more details about our “Rush” services.

Can you deliver my order when it is complete?

We will ship your order via UPS Ground unless otherwise instructed. Expedited shipping is also available upon request. There will be a shipping charge assessed and we will add the cost of the freight to your invoice.

Do you have our logo on file?

All logos and emblems submitted to and used by United Trophy are kept on file one year from the date they were submitted. As long as you continue to use the logos or emblems you submit to us within a year you will never be charged an art fee for those particular logos or emblems again. For full details about our art requirements and fees see below for art requirements.

What if my awards are damaged or engraved incorrectly?

In the event we make an error, we will replace the incorrect pieces(s) as quickly as possible at our expense. In the event that the error was on your part (i.e. incorrect spelling of a name) we will still replace the incorrect piece(s) as quickly as possible for a nominal fee. Regardless of the error we will make every effort to have the corrected awards to you in time for your presentation. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or Federal Express inspection. Please contact us as soon as possible.

Can I return any items for a refund?

No product may be returned without the prior approval from our customer service department. Because of the highly personalized nature of the awards products, only items received incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

What type of artwork do you accept or need?

We accept art in the following ways: online upload, flashdrive, and cd rom. Please review the Art Requirements below before proceeding. Knowing this information will save you time and move along production of your order. Art Requirements Please supply clean, sharp black & white line art! PMT or Laser prints (300 DPI or better) to size are preferred. Avoid half-toned, very detailed “reverse” or very small artwork, which tends to fill-in. Flashdrive/CD ROM * Please include a sharp, hard copy of imprint with actual order! * We accept both PC and Mac compatible files. Fax * We cannot accept faxed artwork as the quality tends to be poor. Note: Please include your fax number on any order requiring a paper proof! Note: This system is designed to assist you in verifying that your artwork has been prepared to meet the proper art requirements. However, it is not a guarantee that your art is acceptable. For example, saving a .gif as .eps does not convert your art to an acceptable .eps format, it essentially renames it. If we have any problems with art that you send, we will contact you.

Do you produce custom promotional products?

Yes. Given sufficient time and some quantity we can design, manufacture and deliver any type of custom product you could imagine promotional product or award product.

Terms, Conditions, Cancellation and Changes

  •   All costs incurred up to cancellation will be billed.
  •   Orders being changed after work has been completed will be subject to additional charges.
  •   All sizes shown are approximate and can vary slightly due to manufacturing techniques.

 

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